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The digital economy, especially e-commerce, is driving the boundaries of global trade and providing more development opportunities for small and medium-sized enterprises. 94% of small and medium-sized enterprises use e-commerce, 90% use mobile commerce, and 85% use social commerce. They use these channels to purchase goods and services and find customers in the international market.

In the operating revenue of enterprises, e-commerce, mobile commerce, and social commerce account for 42%, 37%, and 31%, respectively. Most small and medium-sized enterprises expect their revenue from these channels to continue to grow in the next 2-3 years. A survey found that WeChat is a popular social platform for small and medium-sized enterprises. Social commerce provides assistance to small and medium-sized enterprises in tracking shipments (49%), handling payment and currency issues (48%), and handling customs clearance procedures (43%).

New technologies make small and medium-sized enterprises more optimistic about international trade

Among the interviewed small and medium-sized enterprises, 87% stated that they are utilizing new technologies such as mobile payments, big data analysis, and artificial intelligence to improve the efficiency of their supply chains and channels. Mobile payment is a new technology widely used by small and medium-sized enterprises (93%), and it is expected to show a growth rate of nearly 78% in the future, close to the existing user base. Artificial intelligence and big data analysis also have strong growth potential. 58% of surveyed companies indicate that they may start using artificial intelligence in the future, and 53% of companies may start using big data analysis.

Logistics suppliers are crucial for small and medium-sized enterprises to address global trade challenges

Thanks to the popularization of new technologies, the trade challenges that small and medium-sized enterprises have faced in the past (from language barriers to finding new customers) are no longer the main challenges at this stage. At present, the three main challenges faced by small and medium-sized enterprises in import and export business are customs clearance and logistics issues. According to a survey, 64% of surveyed enterprises indicate that logistics suppliers are helping them cope with these challenges. This survey also indicates that sea freight is the main mode of import and export transportation for small and medium-sized enterprises, followed by air freight.

Chen Jialiang said, "With the increasing internationalization of small and medium-sized enterprises, their demand for logistics is also increasing. FedEx is committed to providing them with the right resources and tools to meet their ever-changing development needs. We will continue to support small and medium-sized enterprises in developing cross-border trade through our global network and customs clearance operations, enabling them to easily explore and integrate into new markets."