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Alongside these investments in capacity, DHL Express remains focused on its longer-term commitment to provide emission reduced delivery services. In addition to efforts replacing its global aircraft fleet and designing new buildings carbon-neutral, DHL Express was the first global express courier to give customers the opportunity to reduce the greenhouse gas (CHG) emissions using DHL GoGreen Plus Services. Through cooperation with partners such as World Energy and Neste, SAF (Sustainable Aviation Fuel) is used proportionately in the DHL Express aircraft fleet to reduce CO2e emissions. Based on the "book and claim" approach, the reductions achieved (Scope 3) are passed on to customers in the form of certificates.

E-commerce remains growth driver

Next to a continued gradual B2B shipment volume recovery, DHL Express expects e-commerce to remain a driving force behind the increase in volumes on intercontinental lanes between Asia Pacific, Europe, and the Americas. Although the numbers have realigned with pre-pandemic forecasts, worldwide e-commerce sales are expected to grow by 8.8% in 2024 and continue to grow as a share of total retail sales1. E-commerce continues to be a vital and growing sector of the global economy. Current challenges like geopolitical tensions and trade barriers have led to the need for reorganizing supply chains, but they have not restricted the sector's inherent dynamism.