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In a remarkably short period, GenAI has showcased its potential for streamlining work processes and tasks with impressive results. Recognizing the importance of usability, the new myDHLi Virtual Assistant powered by advanced artificial intelligence technology enhances the user experience by providing faster access to information through a 24/7 chatbot. Customers can now for example inquire about shipment statuses, find contact details, and receive support on various topics. The GenAI powered Virtual Assistant serves as a dependable and supportive partner in the day-to-day management of supply chains and shipments. Another important step in improving overall productivity with the help of myDHLi. On top, a new Customer Support Center provides direct assistance and guidance, serving as a valuable information and feedback channel for users.

Based on customer feedback, myDHLi Track, a core feature of the customer portal, has undergone a major redesign. The new design aims to improve user experience by presenting all shipment information, including house bill, status, exceptions, timestamps, and locations, in a clear and concise manner on a single screen. This eliminates the need for scrolling and enhances accessibility. Additionally, the new version allows users to conveniently filter information while using the portal on their mobile devices. To provide further transparency, DHL has also incorporated additional details, such as visibility of customs declarations, into the shipment details section.